All claims must be in writing, and submitted within 60 days after discovery of the claimed defect.
Kasson & Keller Windows
Vinyl Door Warranty
VINYL MASTER FRAME AND SASH
The rigid extrusions shall not, under normal atmospheric conditions, chip, crack, blister or peel for a period of fifteen years from date of purchase. This warranty does not cover the possible fading of the PVC extrusions.
INSULATING GLASS UNIT
Kasson & Keller Window Systems will warrant the insulating glass to be free from material obstruction which restricts vision resulting from film formation, moisture or dust collection between the interior glass surfaces for a period of ten years from date of purchase.
Door OPERATING PARTS
Parts such as rollers, handles, locks and latches shall be free of defects for a period of five years from date of purchase.
CONDITIONS NOT COVERED
Condensation (or sweating) on either the glass or frame section of window units is determined by the difference in temperature between the exterior and interior sections of the unit along with the level of humidity present in a house. Due to the variability of temperature/humidity conditions from house to house, Kas-Kel Window Systems is unable to give a consumer warranty regarding condensation.
All claims should be mailed to the original place of purchase, or if no longer in operation, to Kas-Kel Window Systems. Kas-Kel Window Systems, or its appointed representative, shall be allowed to make a reasonable inspection of the claim.
Kas-Kel Window Systems requires the following information prior to mailing replacement parts. This information can be found on the label inside the head of your window: Order Number, Lot Number, Customer Name, Customer PO, Order Date, Window Type, Window Size . Provide the following only if the homeowner is making the claim directly to Kas-Kel Window Systems: Home Owner Name, Address, Daytime Phone,.
Any claims made after the warranty period or as a results of breakage outside the guidelines of the warranty, shall be honored by the purchaser paying current material costs and shipping chargers. Kas-Kel Window Systems reserves the right to change or delete products or component parts of said products.
This warranty affects doors manufactured after July 11th, 2011.
