If you’re thinking about replacing your windows before the colder weather sets in, you’re not alone—and you’re making a smart move. Whether you’re trying to cut down on heating costs, fix a drafty room, or just improve your home’s comfort and value, new windows can make a big difference.
But here’s the truth: window replacement doesn’t always go smoothly. We’ve all heard the stories—windows that don’t fit, long delays, callbacks that never get resolved, or installations that leave you wondering what exactly you paid for.
The good news? Most of those headaches are completely avoidable if you ask the right questions up front.
1. What window brands do you recommend — and why?
This might sound like a basic question, but it’s actually one of the most important. Some installers will default to the window brands that are easiest for them to get—or the cheapest ones on the market. That doesn’t always mean they’re the best option for your home.
A good installer should recommend windows that are right for your home, your climate, and your budget. That means:
Windows built for colder Northeast weather
Products that can be customized to your home’s look and feel
Brands that stand behind their warranties and offer real customer support
If you’re not already familiar with them, ask about locally made brands like Ecoshield, Masterview, Smarter, or Ecotherm—all manufactured by Kasson & Keller.
These windows are designed specifically for homes in the Northeast, with energy efficiency, durability, and style in mind. Because they’re made close to home, they’re also easier to service and support if anything ever comes up.
One more tip: ask where the windows are made.
Local products mean faster service and fewer headaches if anything ever needs attention.
2. How do you make sure my windows are measured and installed properly?
Even the best window won’t perform well if it’s measured or installed incorrectly. Poor installation is one of the biggest reasons homeowners end up dealing with leaks, drafts, sticky windows, or even damage to their walls over time.
Ask your installer:
Who takes the final measurements?
How do they deal with older homes or uneven frames?
Are they using their own crew, or subcontracting the work?
You want an installer who’s hands-on, experienced, and takes pride in doing the job right the first time.
Kasson & Keller windows are also engineered with installers in mind—true-to-size, consistent quality, and easy to work with, which means fewer issues and faster installs.
3. What happens if something goes wrong after the install?
Nobody wants to think about problems, but sometimes things happen. A latch might stick. A sash might need adjusting. The real question is—what happens next?
Ask these questions:
What’s the warranty on the windows, and what does it actually cover?
Do I call the installer, the manufacturer, or someone else?
How fast can repairs or replacements be handled?
A dependable installer will walk you through all of this. And they’ll work with manufacturers like Kasson & Keller who make support easy. We’re right here in the Northeast and stand behind every product we ship.
At Kasson & Keller, every residential window we make comes with a Lifetime Warranty on glass — because we believe peace of mind should last as long as your windows do. Learn more about our window warranty.
Final Thoughts: Ask Smart Now, Avoid Stress Later
Replacing your windows is a big decision. Done right, it can improve your comfort, lower your energy bills, and boost your home’s value. Done wrong? It’s just another project you’ll have to fix later.
Before you commit, take a few minutes to ask these three questions. They’ll help you find a professional who does the job right—and who stands behind their work.
If your installer doesn’t already carry one of Kasson & Keller’s trusted brands like Ecoshield, Masterview, Smarter, or Ecotherm—ask them why not.
